The next IT maintenance weekend will occur from 7 p.m., Friday, Aug. 25, through 5 p.m., Sunday, Aug. 27, 2017.
The planned activities for the weekend include the following:
Sunday, Aug. 27, 2 a.m. – 10 a.m.
- Oracle services and related business applications will be unavailable.
Sunday, Aug. 27, 6:30 a.m. – 8:30 a.m.
- SharePoint services will be unavailable
- Dash (Citrix) services will be unavailable
Notes
Outside of the maintenance window, if landline or VOIP phones are not working, emergencies can be reported at (630) 252-1911 from a cell phone during the maintenance weekend.
All services are expected to be online and available before the start of business at 7:30 a.m., Monday, Aug. 28, 2017.
Employees who experience any problems after this maintenance window are asked to restart the affected computer. If problems persist, contact the Service Desk at ext. 2-9999, option 2.
Background
Business and Information Systems (BIS) recognizes that the reliability and performance of laboratory informational technology (IT) resources are essential to our ability to carry out our scientific mission.
Like the rest of the laboratory infrastructure, these systems require periodic maintenance, replacement and upgrades. To meet the goal of providing secure and reliable IT systems, BIS schedules four maintenance weekends each year.
During these maintenance weekends, many of the services (e.g., email, wired and wireless networking, business applications, etc.) provided by BIS may be affected, and there should be no expectation that any IT services will be available.