The next IT maintenance weekend will start at 5:30 p.m. Friday, Aug. 23, through 7 p.m. Saturday, Aug. 24, 2019.
The planned activities for the weekend include the following:
Friday, Aug. 23, 5:30 p.m. – midnight
- During the upgrade process, VoIP phones will not operate. While they will remain powered on, you will not be able to make or receive calls from VoIP phones. Calls to affected extensions will not be redirected to voicemail during this window. Phones will automatically recover after the upgrade is complete.
Friday, Aug. 23, 5:30 p.m. – Saturday, Aug 24, 3 p.m.
- Business applications will have intermittent connectivity.
Saturday, Aug 24, 7 a.m. – 5 p.m.
- Onsite wireless network connectivity will be intermittent or unavailable for the laboratory (Except: the APS Experimental Ring / LOM’s and Building 450) for the extent of the maintenance window.
Saturday, Aug 24, 5 p.m. – 7 p.m.
New Wireless Guest Registration System Implementation
Notes
If landline or VoIP phones are not working, emergencies can be reported at 630-252-1911 from a cell phone during the maintenance weekend.
Employees who experience any problems after this maintenance window are asked to restart the affected computer. If problems persist, contact the Service Desk at ext. 2-9999, option 2.
Background
Business and Information Systems (BIS) recognizes that the reliability and performance of laboratory informational technology (IT) resources are essential to our ability to carry out our scientific mission.
Like the rest of the laboratory infrastructure, these systems require periodic maintenance, replacement and upgrades. To meet the goal of providing secure and reliable IT systems, BIS schedules four maintenance weekends each year.
During these maintenance weekends, many of the services (e.g., email, wired and wireless networking, business applications, etc.) provided by BIS may be affected, and there should be no expectation that any IT services will be available.