WPC 203 workshop: ‘Human Factors: A Team Approach’

Workplace errors can block progress, increase risk, frustrate employees, waste funding, and lead to life-changing accidents. Some teams manage errors far more effectively than others. What works? What doesn’t? What state-of-the art methods can you use?

Hosted by Work Planning and Control (WPC), this interactive, discussion-based workshop teaches employees evidence-backed, field-tested error management strategies that they can use to improve reliability, safety, and employee engagement in their team.

Participants will learn:

• How one physician used Human Factors to save 1,500 lives in 18 months
• Three simple techniques to use immediately to reduce errors
• The four best questions to ask your team after they finish a successful job
• Why punishing people for making errors usually causes more errors
• How high-reliability teams manage errors instead of trying to eliminate them
• How best to use different practical error management strategies with your teams

How do employees apply it?

Jake Mazulewicz, Ph.D,. the course instructor, is available to work individually with your team to: advise on project development, mentor leaders on advanced strategies, and lead team-specific WPC 203 classes. After you complete WPC 203, you may contact the WPC Program Office to book mentoring time with Mazulewicz.

Enroll in these workshops through the Training Management System (TMS).

• From your TMS Training Profile, click on the “Enroll in an Elective” button. The “Course Lookup” window will appear.
• Enter WPC203 course number and select Human Factors, A Team Approach by clicking on the course name.
• From the Available Sessions Window, click on the icon of the desired session. Confirm your selection.

For additional information, contact the WPC Program Office at wpc@anl.gov or ext. 2-8316.