How do the world’s most “High Reliability Organizations” maintain exceptional Human Performance Improvement (HPI) year after year? One secret is that they excel at building trust, and sharing unwritten expertise. How? Join us to learn a unique four-question debriefing process that has been proven effective for more than 30 years — the after action review.
Front line supervisors, group leaders, executives, and senior leaders are encouraged to attend this Work Planning and Control seminar.
Participant will learn:
- Why lack of trust can make management virtually impossible
- How many successful teams actively build trust
- Which four questions can help build trust and share unwritten expertise
- Seven expert tips for leading after action reviews in your team
How to apply it:
Use the strategies and best practices covered by Jake Mazulewicz, the course instructor. One-page handouts and 50-page handbooks, available upon request.
| Date | Time | Building | Room |
| *Thursday, Oct. 17 | 9-10 a.m. | 446 | AUD |
| Thursday, Oct. 17 | 1-2 p.m. | 446 | AUD |
| *Tuesday, Nov. 5 | 1:30-2:30 p.m. | 202 | B169 |
| Wednesday, Nov. 6 | 2-3 p.m. | 446 | AUD |
| Tuesday, Jan. 7, 2020 | 8:30-9:30 a.m. | 241 | D172 |
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Check the course schedule and enroll in TMS course #WPC204.1 *updated location |
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Enroll in these workshops through the Training Management System (TMS).
- From your TMS Training Profile, click on the “Enroll in an Elective” button. The “Course Lookup” window will appear.
- Enter WPC203 course number and select Human Factors, A Team Approach by clicking on the course name.
- From the Available Sessions Window, click on the icon of the desired session. Confirm your selection.
For additional information, contact the WPC Program Office at wpc@anl.gov or ext. 2-8316.