Starting Monday, Nov. 4, 2019, lab users will use Vector to reset their passwords. To improve operational excellence, Business and Information Services is replacing the existing password reset tool, MyPassword, with a new password reset module in Vector.
This change will provide easier access for lab users and includes the ability to use SMS text for identity verification.
To access the Vector Password Reset tool, users must first enroll.
To enroll:
- Visit vector.anl.gov. The navigation bar at the top of the screen will show either:
- “Enroll in Password Reset” – if you have not enrolled
- “Reset Password” – if you have enrolled
- Enrollment Information: There are two ways to enroll in the Password Reset tool:
- SMS Verification – Add your phone. ServiceNow will send a text to the phone you entered. One you enter the verification code, your phone is marked as verified and you can either complete the registration or move to the QA section of the registration process. It is not necessary to register both SMS verification and QA verification.
- QA Verification – Select three questions and provide answers to complete the verification.
- After completing the verification you will be notified that your enrollment is successful.
For additional information, see Resetting Your Argonne Password thru Vector.
To report issues or obtain technical help for the Vector Password Reset tool, call the Service Desk at ext. 2-9999, option 2.